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Terms & Conditions

Gift Card terms and conditions (UK, Jersey & Guernsey)

UK: A Gift Card or eGift card can be used in full or part payment for; a. any products purchased from B&Q stores in the UK (excluding concessions and cafes) b. products purchased at www.diy.com (excluding products ‘sold and shipped by verified sellers’) with the exception of the following type of card; any Gift Card or eGift card denominated in Euros (€) Any Decorating Card or Gift Card beginning with the following numbers 5045 0756 65** **** ***

JERSEY & GUERNSEY: A Gift card purchased in Jersey or Guernsey can be used in full or part payment for any products purchased from B&Q stores on the relevant Island (except concessions and cafes in B&Q stores) or from www.diy.com. A Gift Card cannot be used for purchases from B&Q call centres.

  1. The minimum value needed to activate a Gift Card is £1 and the maximum value which can be stored on a Gift Card is £1000.
  2. The minimum value needed to activate an eGift card is £10 and the maximum value which can be stored on a eGift card is £1000 (only available in £ sterling).
  3. For fraud prevention reasons B&Q is unable to accept temporary B&Q Account Cards, Trade UK Cards or business cheques to pay for, or top up, a Gift Card.
  4. In the event that any payment used to activate or top up a Gift Card is not authorised, or otherwise defaults, any corresponding amount added to the Gift Card will be removed.
  5. When products are purchased using a Gift Card, no change will be given in cash but any value remaining on a Gift Card will be shown on the till receipt and can be used in full or part payment for future purchases. Where a Gift Card holder wishes to use a Gift Card to buy products with a value higher than the value on the Gift Card, he/she will be required to pay the difference in value.
  6. The value on a Gift Card cannot be exchanged for cash or refunded. Where B&Q agrees to provide a refund for products purchased using a Gift Card, the amount of the purchase price paid using that Gift Card will be reimbursed by way of a credit note for use in B&Q stores.
  7. A Gift Card cannot be used to buy age restricted products unless the purchaser can prove he/she is of at least the relevant age.
  8. A Gift Card that has been purchased will expire and any remaining value will be removed if the Gift Card is not used to make a purchase, top-up or balance enquiry during any period of two consecutive years (see the reverse of card).
  9. A Gift Card that has been given or issued as part of a promotion will have variable expiry dates, please refer to the promotional material or information that will be accompanied with the gift card or eGift card. A promotional gift card cannot be topped up. If a promotional gift card is not used within the specific time period any remaining value will be removed from the Gift Card.
  10. A Gift Card will expire if it has a zero balance on the card for a period of one year or more.
  11. Please keep the Gift Card safe and treat it like cash. B&Q does not collect and store personal information on the holders of Gift Cards and therefore, if a Gift Card is used without the consent of the Gift Card holder, or is lost, stolen or damaged, B&Q cannot replace or reimburse the value on the Gift Card.
  12. B&Q may take any action it considers appropriate if it has reasonable grounds for believing you are misusing the B&Q Gift Card Scheme. This may include withholding all or part of the value credited on a Gift Card.
  13. B&Q may vary these terms and conditions for legal, security or regulatory reasons or may suspend or discontinue the B&Q Gift Card scheme at any time. B&Q will give such notice of any variation of the terms and conditions or any suspension or discontinuance of the B&Q Gift Card scheme as is reasonably possible, whether by notices displayed in B&Q stores, on www.diy.com or otherwise. If the B&Q Gift Card Scheme is discontinued B&Q will give Gift Card holders a reasonable period to use any remaining value on the Gift Cards.
  14. Gift cards cannot be purchased in conjunction with any other discount card, such as the staff discount card, diamond discount, trade discount.
  15. Gift Cards (known as ‘corporate’ or ‘B2B’ gift cards) bought through for example an employee benefit or loyalty platform (not exclusive to just these two) where a discount is applied cannot be used in store or online in conjunction with a trade discount card or Diamond Card.
  16. These terms and conditions do not affect your statutory rights.

B&Q Gift Cards are issued by and remain the property of B&Q Limited, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Company No. 00973387.

Voucher Express manage this Gift Card website on behalf of B&Q

Accessibility Statement

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at BandQ@voucherexpress.net or call our helpline on 0371 200 2144

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com